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COVID-19 - INFORMATION HUB
Watch our latest video - Covid Safe Stays by the Helford River
Read our safety handbooks:
COVID-19 Guest Safe Stay Handbook
COVID-19 Keeping Members Safe Handbook
COVID-19 Keeping Spa Guests Safe Handbook
COVID-19 Swimming Members Handbook
Covid-19 Boat Trips Safe Operating Handbook
Covid-19 Kayaking Trips Safe Operating Handbook
Covid-19 Tennis Safe Play Handbook
Covid-19 Golf Safe Play Handbook
Date : 23rd September 2020. Curfews, table service and face coverings
We have updated our guest handbook and inhouse procedures to reflect the latest announcements, which come into force tomorrow (24th September 2020). The new requirements are ;
- 10pm curfew for restaurants, pubs and bars. This is a legal requirement and means that all guests must have enjoyed their meals and left the dining room by 10pm. To this end, the latest restaurant reservation is now 8.15pm. Similarly in the bars we will stop serving alcohol at 10pm. Room service will still be available.
- Table service only. All our food and drink across the hotel will now be served by table service only. Guests will be invited to take a seat and we will come to you to take your order and we will serve food and drink to your table.
- Face coverings. Guests must continue to wear face coverings in all public areas at all times. They may remove their face coverings when sat at their table in the restaurant for dinner and breakfast and when eating and drinking in our conservatory and lounges. All of our front of house staff continue to wear face coverings in the hotel.
Thank you and please do ask if you have any queries or need any extra information.
Date: 14th September 2020: Staying and Dining with Family and Friends – The Rule of Six.
We would like to remind all our guests that we must all adhere to the current government guidance regarding meeting, staying and dining with family and friends, who are from outside your own household.
Under the most recent government legislation, no one is allowed to visit a venue in a group of greater than 6 people, with certain exceptions. This means that whether you are planning to meet and socialize indoors or outdoors at our venue, including eating and drinking, your group has to be no more than 6 people, although the group can be from different households.
When you visit a venue, such as a hotel like Budock Vean, you are required to:
- Follow the limits on the number of other people you are allowed to meet with as a group – this must be no more than 6 people, unless you all live together (or are in the same support bubble).
- Avoid social interaction with anyone outside the group you are with, even if you see other people you know.
- Provide your contact details to the venue, so that you can be contacted if needed by the NHS Test and Trace programme.
- Please only stay overnight in our self-catering accommodation in groups of up 6 people from different households, unless you are from the same household (and support bubble).
Budock Vean Hotel is a venue that adheres to the COVID-19 secure guidelines and, as such, will be able to continue to host more than 6 people in total within the hotel, but individual groups visiting our premises must not be larger than 6 people. Two households can still meet up, but not if they make a group of more than 6 people.
The Rule of Six replaces existing bans on more than 30 people meeting and the rule of only 2 households meeting. As stated, there are exceptions to the Rule of Six, where groups can be larger than 6 people. Details can be found via this link.
Date: 6th August 2020 - Face Coverings
From Saturday 8th, it becomes a legal requirement for everyone visiting the hotel to wear face masks in indoor public areas of the hotel. The only exception to this is that face masks may be removed when guests enter the restaurant for breakfast and dinner and they may remove masks when eating and drinking in the conservatory, cocktail bar, golf bar and lounges.
Date: 23rd July 2020 - Spa Re-Opens
We have missed you and are very excited about re-opening the final elements of our wonderful range of activities and facilities here at Budock Vean.
We can't wait for you to try our brand new hot tub. Set flush within an equally new deck facing due south, it will be a warm and sunny spot. This stunning new facility incorporates the latest technology, ensuring we can maintain a clean and safe facility. The only one disappointing piece of news is that we still cannot open the sauna; that must remain closed for the time being. Otherwise, though, all our fantastic facilities will now be open to our members, guests and spa visitors. Please come and enjoy.
In considering my response to the announcement about the re-opening of pools and spas, I would like to reassure everyone that my overwhelming priority is the safety and well-being of all of our members and visitors, alongside that of all of our employees.
This response has been carefully considered to ensure that we are safe to re-open and is set within the guidelines that have been published by central government as well as the relevant professional bodies, including Swim England, the UK Spa Association, ISPA and other leading industry organisations.
Everything you need to know about how we will now operate and how you can safely access these facilities is included in our set of COVID-19 handbooks and safe operating procedures, which you can access from the links at the top of this page, and our Vamoos guest app.
We also have previously published guides for golf, tennis, kayaking and boat trips (which can be found below). Please do take the time to read these guides and start to plan your visit to Budock Vean and book ahead to ensure you get to do all your favourite activities.
Martin Barlow, Managing Director
Date: 17th July 2020 - river activities
As many of you know, we work with Koru Kayaking and Helford River Cruises to offer boat and kayak tours of the beautiful Helford River from our private foreshore. Both companies are now back up and running trips, which are great for all the family, and who have gone to great lengths to ensure compliance with Covid-19 safe operating procedures. You can book with confidence, and read both policies here: Kayaking Boat Cruises
As part of our new deep cleaning regieme we have implement Patented Stabilized Aqueous Ozone (SAO™) which delivers a simpler, safer, more sustainable way to clean and sanitize everyday hard surfaces. Currently being used around the world in healthcare, food service, education and more, SAO™ delivers high performance with savings over traditional chemicals. Converting from traditional chemical cleaners and sanitizers to SAO™ will help save toxic chemicals from leaching into groundwater, streams, and rivers. Add to that the reduction in packaging, transportation fuels, and the manufacturing of chemicals, we believe that SAO™ is one of the best ways to reduce our carbon footprint in line with our Green ethos and as part of being a Green Tourism Business Scheme Gold Award winner since the scheme was started over 15 years.
Date: 7th July 2020 - Visit England Kite Mark
We're pleased to announce that we have been awarded the Visit England 'Good to Go' industry standard mark. This scheme, in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales, provides a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing. Should any key Government guidance change, we will be notified by Visit England to ensure our policies and practices reflect this.
Date: 25th June 2020 - Re-opening on Friday 10th July
Further to the government announcement on Tuesday, I am delighted to confirm that we will be re-opening the hotel, our restaurant and all our self-catering accommodation on Friday 10th July. We cannot wait to welcome you back.
I would like to take this opportunity to thank all our loyal customers for their patience and understanding and for all the support you have shown us over the last three months. And I would like to thank all our wonderful team of staff for their support too; in particular, those who have continued to work throughout lockdown.
When we open, you can expect Budock Vean to offer its customary warm and caring welcome; safe and responsible hospitality, building on our longstanding commitment to our environment.
Although your next stay with us will be different, it will still be the same calm and peaceful, relaxing and restorative place, you have come to know and love. A place where you can unwind and enjoy the outdoors, confident and reassured that we are providing an environment which conforms to government guidelines and industry best practices and will be as safe and secure as we can possibly make it. The health and well-being of everyone who comes to Budock Vean remains our overriding priority.
For more information about how we are responding to government guidelines, please do take the time to read our 12-Point COVID-19 Care Plan - see below.
Over the coming week, we will be providing access to further detailed information including our COVID-19 Safe Stay Handbook, which will provide a much more detailed look at how we will deliver our service and the measures we have put in place to keep everyone as safe as we can.
Initially, in order to ensure we can maintain the required social distance, we will only be open to guests booked to stay here in the hotel and in the self-catering accommodation, and to our Golf and Country Club members. We will let you know when we plan to re-open for day visitors, as we miss all our local customers too and we are eager to see all those who enjoy visiting the hotel for lunch and afternoon cream tea on the terrace.
Our golf course, tennis courts and kayaking adventures are already all open and operating well, but we await confirmation as to when we can re-open the Natural Health Spa, as well as the swimming pool and our brand-new hot tub, and when we can resume boats around the Helford River. We will keep you posted as we find out more.
It has seemed a long time since we closed our doors back in late March and so it will be a great joy to see our customer returning and enjoying the hotel, our extensive grounds and the Helford River area again. With 65 acres there's more than enough room.
1. Open and Transparent Communications with all our Stakeholders
- We are committed to open, honest and transparent communications with our guests, employees, members, suppliers and partners.
- We will continue to share as much relevant information as possible and will ensure our guests have a clear picture of what their stay will be like prior to arrival.
- Everyone will have access to our full safe operating procedures and relevant associated documentation.
- We are in the process of talking to all our suppliers and partners to brief them on new delivery procedures and to ensure they are compliant with government guidelines as well as meeting our own safety standards.
2. Free Cancellation and transferable bookings
- All guests who make direct bookings with us will have the freedom to cancel their booking at any time up to the point of arrival and will be able to shorten their stay at any point without loss.
- We will seek to agree a postponement by transferring the booking to alternative dates and hold deposits, but we will refund where this is not feasible.
- We will contact all guests a few days prior to arrival to carry out a short “health check” to ensure everyone is well and safe to travel as well as confirming details of the forthcoming stay.
3. Reduced capacity and No Walk-Ins
- We will operate the hotel at a reduced capacity and we will conform to government limitations on hotel occupancy.
- Whilst social distancing guidelines are in place, access to the hotel estate will be limited only to hotel and self-catering guests and to our local members who will need to make advance bookings for golf, tennis, swimming (and spa treatments when the Natural Health Spa reopens).
- No walk-in visitors of any kind will be allowed for the foreseeable future.
4. Our Employees, Training and PPE
- We will have daily conversations with all our dedicated team of employees to ensure they are well and able to come to work. If a member of staff shows symptoms, they will be required to leave work as soon as possible and stay at home.
- We are committed to ensuring all our staff are thoroughly trained and feel confident and reassured about the new safe operating procedures.
- Gloves and face masks/shields will not be mandatory for staff other than for specific situations and so will be worn by staff according to the nature of their role and, as far as possible, to their personal
- We are committed to complying with all government safe working guidance as it is published starting with the 5 Steps to Working Safely, which sets out some fundamental principles and can be found at: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/5-steps-to-working-safely
- We are accelerating our investment in technologies we believe will help us maintain our standards of hospitality and enhance our ability to keep everyone safe, replacing paper-based information, which now represent unwanted multiple touch-points.
- We are introducing a new mobile guest communication app, which guests will gain access to after booking. It will carry a wealth of information about the booking, the hotel and facilities, our safe operating procedures, all our food menus (updated daily), the local area, maps, weather and an email facility so you can communicate with us both before and during your stay. Menu boards will also be provided.
- We are also re-working our check-in and out procedures to remove paper and minimise the need to have to come and potentially queue at reception.
- All expense during the stay will be charged to the room account and we will only take card payments; so, no cash or cheques please.
6. Enhanced Cleaning Regimes
- We are introducing new technology here too with a new ozone-based cleaning product, which has been tested and proven to be effective against coronaviruses and will be our hotel-wide standard disinfectant. We are also investing in a fogging machine.
- We are introducing our new enhanced, two-stage cleaning procedures throughout the hotel. Public areas will be cleaned at least twice a day.
- We will offer the option of servicing rooms only for stays of more than 3 nights and evening turn-down service will be discontinued for the time-being.
- In the event a guest has symptoms during their stay, they will be asked to return home as soon as possible, the room will be sealed for 72 hours and not let until it has been deep cleaned.
7. Plentiful Hand Sanitisers and the Guest Care Pack
- There will be wall-mounted hand sanitiser units dispensing 70% alcohol gel in all hotel bedrooms, self-catering units, in all public spaces, including public toilets and the lift, and in all work spaces to ensure everyone has easy access to hand sanitiser at strategic points throughout the hotel.
- On arrival, guests will receive a complimentary COVID-19 Care Pack in their accommodation, including gloves, face masks and personal 100ml bottles of hand sanitiser gel.
8. Social Distancing and Management of Public Areas
- Perspex cough and sneeze guards have been installed at all the key guest/staff interaction points, including Reception, Cocktail Bar, Golf Bar and Shop, Spa Reception and the Restaurant meet and greet station.
- Appropriate levels of signage have been installed throughout the estate to remind all guests and staff of the need to maintain a minimum social distance at all times.
- One-way routes will be introduced where necessary.
- In order to manage our facilities and public spaces, guests will be required to book in advance for all meal times and for all activities, including use of the pool and hot tub.
- Face Coverings - it is now a legal requirement for everyone visiting the hotel to wear a face mask in indoor public areas. The only exception to this is that face masks may be removed when guests enter the restaurant for breakfast and dinner and they may remove masks when eating and drinking in the conservatory, cocktail bar, golf bar and lounges.
- Staying and Dining with Family and Friends – The Rule of Six. We would like to remind all our guests that we must all adhere to the current government guidance regarding meeting, staying and dining with family and friends, who are from outside your own household. Under the most recent government legislation, no one is allowed to visit a venue in a group of greater than 6 people, with certain exceptions. This means that whether you are planning to meet and socialize indoors or outdoors at our venue, including eating and drinking, your group has to be no more than 6 people, although the group can be from different households. When you visit a venue, such as a hotel like Budock Vean, you are required to:
· Follow the limits on the number of other people you are allowed to meet with as a group – this must be no more than 6 people, unless you all live together (or are in the same support bubble).
· Avoid social interaction with anyone outside the group you are with, even if you see other people you know.
· Provide your contact details to the venue, so that you can be contacted if needed by the NHS Test and Trace programme.
· Please only stay overnight in our self-catering accommodation in groups of up 6 people from different households, unless you are from the same household (and support bubble).
Budock Vean Hotel is a venue that adheres to the COVID-19 secure guidelines and, as such, will be able to continue to host more than 6 people in total within the hotel, but individual groups visiting our premises must not be larger than 6 people. Two households can still meet up, but not if they make a group of more than 6 people. The Rule of Six replaces existing bans on more than 30 people meeting and the rule of only 2 households meeting. As stated, there are exceptions to the Rule of Six, where groups can be larger than 6 people. Details can be found via this link.
9. Food and Drink
- All bookings for meals throughout the day will be staggered to aid the management of the spaces.
- Additional space will be provided by use of the new events space near the golf bar to ensure all tables are set the required minimum distance apart.
- Breakfast will be provided via a hosted buffet service with staff serving from the buffet to the guest table.
- Room service will be available on a complimentary basis.
10. Our Facilities
- Our golf course and tennis courts have been open to our local members and operating safely since May 15th, giving us our first steps towards reopening.
- We are confident that we have plans, ready to go, which will allow us to safely offer use of our pool and hot tub, our Natural Health Spa, as well as boat trips and kayaking adventures.
- And there is no problem at all with wandering around our beautiful grounds and the local coastal footpaths to explore the local area around the stunning Helford River.
- We are committed to ensuring that all the steps we take are compliant with industry best practice and the latest government guidelines. We welcome the proposed COVID-19 hospitality industry standard quality kite mark, designed to provide reassurance to visitors that tourism businesses are meeting a minimum common standard and we are committed to being compliant with it when it is launched by Visit Britain later this month.
12. Reassuring Our Local Community
- We are aware there are concerns within the local community in Cornwall about reopening the tourism sector too quickly. We are committed to engaging with our local community to show them that we acknowledge and respect those concerns and we will seek to reassure them that we are a responsible tourism business. We will share our plans to demonstrate how we can reopen in a safe and responsible way to the benefit of all, including the many local people and other businesses who rely on the commercial activity of our hotel business.
Date: 5th June 2020 - Reopening Responsibly and Safely
I do hope you have continued to stay safe and well and are not suffering too much from lockdown fatigue.
From the beginning of this crisis, we have been communicating and consulting with our guests, employees and suppliers, responding positively to the differing concerns and requests of everyone with an interest in our hotel, in each case tailoring the reassurance and support we have provided. We have always found mutually agreeable outcomes and continue to take great care in how we manage all our relationships, looking forward to a better future for us all.
Work to prepare for our reopening has stepped up a pace and we are now well on track to be prepared to welcome you back from July 4th. What we now await confirmation of is how government plan to stage the reopening of the tourism and hospitality sector in England. This announcement is expected within the next 10 days, so our plans remain conditional until then.
During the, now nearly, 11 weeks of separation, we have missed you greatly. Budock Vean has always had a great soul, but the soul of any place comes from the people who frequent it; the guests, the members and the staff; the wonderful mix of diverse personalities, with their different stories and desires and their stimulating, often amusing, interactions. Every day is different and every day brings a fresh challenge.
And so, to the immediate future, which sets us perhaps the greatest challenge we have every had to face, but one I am confident we can meet and overcome.
We will provide an environment which will, first and foremost, conform to government guidelines and will be as safe and secure as we can possibly make it; whilst recognising that we cannot eliminate all risk. The health and well-being of everyone who comes to Budock Vean is paramount to all of us and we have been developing methods which will allow us to continue to provide the very warm welcome and the very high quality of hospitality that our guests have come to know and love, whilst at the same time, increasing our health and safety measures, with specific focus on the challenges that COVID-19 presents.
What we recognise is that there is a balance to be struck. We will make every effort to ensure your experience with us is one that is truly relaxing and fulfilling, that immerses you in the beautiful, natural surroundings of the hotel estate and the Helford River at a time when that is what we all desperately need; an opportunity to get away and escape even for a short while, to get some fresh air and exercise and perhaps to reunite with family and friends. And at the same time, we will ensure that the appropriate steps are in place and the necessary physical changes to the hotel made, which will ensure you can delight in the experience, reassured it is safe and compliant.
This means your next stay with us may feel a little different, but Budock Vean remains a calm and peaceful, relaxing and restorative place. A place where we can all take our time, respect each other’s space and not rush; recognising that we will all be safer if we just take the time we need. We have large public rooms and plenty of them.
It remains a lovely, secluded place, off the beaten track and away from the crowds, where you can put your car away and enjoy all the space a 65 estate has to offer; to wander through the gardens and woodland or to find a quiet spot by our private foreshore, to sit and chat or enjoy a good book. The golf course and tennis courts have been open to our members since May 15th and are operating very successfully and safely.
And, just as soon as we are allowed to do so, we have plans, ready to go, to allow us to open and safely operate the swimming pool and our brand-new hot tub, the Natural Health Spa, alongside boat trips and kayaking adventures. We are entirely confident we can provide a safe experience that you will find reassuringly familiar; much like it’s always been.
And if you want to venture a little further, you can enjoy direct access from the hotel grounds to the coastal footpath around the Helford River, where you can find sparsely populated hidden beaches and coves. And we expect both the gardens of Trebah and Glendurgan to be open soon, just a short walk away.
You can expect Budock Vean to offer its customary warm and caring welcome. Safe and responsible hospitality, building on our longstanding commitment to our environment.
Whilst we continue to develop our safe operating procedures, I am eager to share with you our 12-Point COVID-19 Care Plan, which highlights the key steps we are taking to ensure you, our employees, our suppliers and our local community all remain safe.
Once we have the announcement from government in mid-June and have greater certainty about the date we can open, we will be providing more and more detail about our safe operating procedures via emails like this and via our website.
In the meantime, please stay safe and keep well and we look forward to welcoming you back; its not too much longer now.
Date: 15th May 2020
I do hope you are all keeping well and staying safe as we make our way through the 8th week of lockdown. This has been a better week in many respects, with the Prime Minister announcing, last Sunday evening, the government’s plans for the gradual loosening of restrictions.
I am delighted to inform you that today, we reopened the golf course and tennis courts to our members and I was out first thing this morning to welcome the first players. Our Reception Manager, Stuart, has been very busy these past few days responding to the rush of members wanting to rejoin and book slots. It is quite wonderful to see this burst of activity. Tony, our golf manager, who has been kept fully occupied maintaining the course, is delighted that everyone can now get out and enjoy it. Let us hope this fine weather continues.
Of course, the other big news item for us was that the hospitality sector will not be allowed to reopen until July 4th at the earliest. There were the usual caveats around this, but this information is helpful to us; at least now we have something to plan towards.
As a consequence of this announcement, I am required to further extend the temporary closure of Budock Vean. On the assumption that it will be safe and sensible to do so, I now plan to reopen the hotel on Saturday 4th July 2020.
What this means is that we now have to postpone all bookings for anyone who was still hoping to visit us up to 4th July 2020. The mechanics of this are the same as before - click here for details.
Please do follow our social media channels to keep up to date with our latest news.
Planning for Re-opening
Even before Sunday, I had started the process of planning and preparing for reopening Budock Vean. I am in the process of creating detailed guidelines for the operation of the hotel, which in time we will share with all of you. I want to ensure that everyone planning to visit us in future has a very clear picture, before they confirm their booking, about what their stay with us will be like under social distancing rules. These guidelines will also form the basis of all the staff training that will be required. What informs me in creating these new procedures is, first and foremost, the safety and well-being of all our guests and our employees, as well as all the relevant government guidance and regulations. We also have a lot of good ideas of our own.
The very good news is that I believe we can adapt well and can continue to provide the special experience that we have always provided; albeit there will be differences in the way we have to provide services. We are fortunate at Budock Vean to have spacious public areas and even more space to enjoy outdoors in our 65 acres of gardens and grounds, from where you can connect very readily with the coastal footpath, the Helford River with its stunning views and beaches, as well as other local attractions, including Trebah and Glendurgan Gardens.
During the outbreak, many charities have found it tough going, just like everyone else, and one of those charities that is close to my heart is the Helford River Children’s Sailing Trust, of which I am Co-Chair of Trustees. On the 26th April, in place of the postponed London Marathon, an event took place called the 2.6 Challenge and our fund raiser challenged the trustees to do something a bit daft to raise much needed funds for the trust whilst staying at home. I felt it had to be nautical and, of course, all the items I needed had to be on-site. I came up with my Bath Tub Challenge and I rowed an old bath tub, formerly in one of our bedrooms prior to refurbishment, up and down 26 lengths of the hotel pool and hit my target of raising over £1,000 for the trust.
Thank you for continuing to send your many heartwarming messages and stories about life in lockdown. Please do keep them coming to firstname.lastname@example.org
On behalf of all the team, I can tell you that we miss all of you and look forward to welcoming you back to Budock Vean. Please keep well and stay safe everyone.
Date: 11th May 2020
Closure Extension: This will now be until 4th July, with a full statement coming soon from Martin Barlow following the latest advice from Government.
Date: 17th April 2020
Closure Extension - A message to all our customers from Martin and everyone at Budock Vean Hotel
I do hope you are all keeping well and staying safe as we approach the end of our fourth week in lockdown. I remain here at the hotel with my family, keeping an eye on the place and continuing to manage through this situation. I am very ably supported by the small team working either at home or onsite, all of whom are doing a great job of carrying on with the upkeep and maintenance of BV, with the sole focus of ensuring that, when the time comes, we are ready to welcome you all back with open arms. I am monitoring the daily government advice and, as always, what is upper most in my mind is the welfare of everyone who frequents the Budock Vean Hotel.
As a consequence of the government’s announcement to extend the lockdown for a further three weeks, I have decided to further lengthen the temporary closure of Budock Vean until May 31st 2020. On the assumption that it will be safe and sensible to do so, I now plan to reopen on 1st June 2020.
I will, of course, continue to monitor the situation closely and take advice from the appropriate authorities and we will only reopen when it is confirmed that we have the “all-clear” to do so. If this means that we have to extend the temporary closure further, we will ensure we update you in plenty of time. Please follow our social media channels to keep up to date with our latest news. The details of these are provided at the foot of this message.
What this means is that we now have to postpone all bookings for anyone who was still hoping to visit us during May.
Our team at Budock Vean are, as we speak, calling all the bookings we still have for this extended closure period. This is being addressed in chronological order starting with arrivals due on May 1st and they will work through all the bookings day by day up until May 31st. I would kindly ask for your patience as the Reception team work through this process.
Please also note that we have changed our hotel Reception hours. There will be a member of our team in Reception ready to take your calls and emails from 9am to 5pm Monday to Friday and from 9am to 3pm on Saturdays and Sundays. Outside of these hours, you may call and leave a message or send us an email to email@example.com. We will respond to you the following day.
Rebook for a future date:
We very much look forward to the day when all of this is over and we can welcome you back to Budock Vean. With this in mind, we continue to look upon this as a postponement, not a cancellation. We very much hope you will want to postpone your holiday and rearrange it for a later date. You can therefore move your booking to any available date up until 31st May 2021 and we will retain your deposit to be used against this amended booking. If you elect to move your booking to a date with a different seasonal rate, we will need to charge you the new rate, which may be higher or lower, depending on which season you choose.
If, whilst you are waiting for our call, you would like to inform us of what you would like to do, please do not hesitate to contact us via email at firstname.lastname@example.org
What remains essential right now is that we all continue to follow government advice, stay at home and support all our dedicated and committed front line services personnel. I would like to thank them all for the incredible work they are doing to keep this country going.
I would like to thank all of you for your patience, understanding and support in these extraordinary circumstances. Thank you too for the very many heartwarming messages that you have sent in response to my previous communications; so many lovely reflections and reminiscences of past experiences at Budock Vean. Please do keep them coming to email@example.com
On behalf of all the team here at Budock Vean, whether those having to stay at home on furlough leave or those few remaining at work, I wish you all well and look forward greatly to the day when we can welcome you all back again.
In the meantime, as we all collectively prepare and strengthen ourselves for the further weeks ahead in lockdown, I would like to leave you with a thought, aptly expressed, I feel, by the words of Martin Luther King Jr:
“If you can't fly then run, if you can't run then walk, if you can't walk then crawl, but whatever you do, you have to keep moving forward.”
Date: 10th April 2020
Happy Easter - a message to all our customers
I walked down through our wooded valley garden this Good Friday lunchtime, reflecting on the many happy Easter weekends we have spent with our guests at Budock Vean. Right about now, we would be welcoming guests and some would be heading down to Bar Beach at low tide to go cockling, or “trigging”, a longstanding Easter tradition on the Helford. Others might be setting off on a leisurely walk along the banks of the river, planning a boat trip on the Hannah Molly or a kayaking adventure over in Frenchman’s Creek with Tom and Hetty; all topped-off with a cream tea back at the hotel.
All of us at Budock Vean are sorry that you are unable to join us this time around, but we are thinking of you and sending you all our very best wishes for a Happy Easter and hoping that you can enjoy this weekend as much as possible, despite the very challenging circumstances that we all find ourselves in.
Thank you very much for sending all your wonderful, heart-warming reflections and reminiscences of your past experiences at Budock Vean. Please keep them coming. You can email them to us at firstname.lastname@example.org
I hope you enjoy the photographs of Budock Vean sent with this message. For more, please do not hesitate to connect with us via the usual social media channels, the links for which are detailed at the foot of this email.
We look forward to welcoming you back to Budock Vean just as soon as we are able to do so. In the meantime, please keep well and stay safe.
Date: 3rd April 2020
First and foremost, I do hope that you are all keeping well and staying safe. We are all now 10 days in and I wanted to write and let you know how we are approaching life in lockdown here at Budock Vean.
I would also love to hear from you about how you are coping and what you are doing at home to keep yourselves amused. Please do not hesitate to share your stories with us via email to email@example.com.
In the 33 years that my family and I have looked after this wonderful place, we never thought we would be in the scenario we find ourselves in today. Hotels are not supposed to be empty; it does not feel right. It’s way too quiet; a complete contrast to ‘normal’ life.
And as we move into Spring, the hotel grounds are looking absolutely beautiful, with wonderful spring flowers everywhere, the gunneras shooting up skywards from the floor of the woodland valley garden and wild garlic in abundance, lining the edges of the path to the foreshore. It is a great sadness that you are not able to come and enjoy it too, as you normally do in great numbers.
There is a small group of us living and working at the hotel, all following the government’s social distancing guidelines and safe working practices.
At the beginning of last week, I moved on site along with my two daughters, so that we could keep a close eye on my father, who is also living here, as well as looking after the place.
With us we have four members of our staff also living here, as they really had no other place to go, and they have moved into one of the self-catering cottages.
A small number of staff continue to work, under our new solo shift pattern; a bit lonely but safer. Stuart and Anda are sharing the day shifts in Reception dealing with all your “postponements”.
Thank you to all our customers who have been so supportive in moving their bookings to either later this year or to the same time next year. And thank you too to all of you who have been making new bookings. It is greatly heartening to us to receive calls from guests wanting to move or make bookings. Our bookings are looking good for later this year and into next.
Tony, our Golf Manager, is taking advantage of this lovely dry spell of weather to keep the golf course in top shape and Phil, our Head Gardener, is doing the same in the gardens and grounds. Terry, our Maintenance person, is finding some positives in the hotel being unoccupied, as he tells me that he can finally catch up with all those myriads of jobs on his list. And to make sure that the place is kept safe and secure, we have our night porters, Chris and Matt, still coming in at night to keep a watchful eye.
The purpose of all this useful endeavour is to ensure that we prepare for the time when this unprecedented situation comes to an end and make sure we are in a position to be up and running and fully operational immediately after the restrictions are lifted.
My thanks to all our team, to those working here and at home and to those going onto the government’s new furlough arrangements and who are keeping us entertained with their lockdown stories! They are a great team who have reacted calmly and professionally to this extraordinary situation. I am very proud of every single one of them.
The announcement of the furlough scheme was very good news indeed, in allowing us to ensure that all of our team remain employed by the hotel and are ready to be called upon to return to work just as soon as the hotel reopens.
Life under lockdown has made us pretty reminiscent, particularly as I approach the 20th anniversary of taking over the reins from my father. We’ve seen so much joy and happiness at the hotel over the years and, like everyone, we are longing for the day that that returns.
It has given us all a great lift to read your kind and supportive emails as well as your positive comments and feedback via our social media page and to understand that this place is as special to you as it is to us. Please do keep your stories and memories of BV coming; it’s a real joy to read them. You can also email them to us at firstname.lastname@example.org.
Our enormous thanks go out to all the frontline and key workers; the people keeping the supermarkets open, the delivery drivers, cleaners, teachers, everyone in the NHS and more for keeping us as safe as possible during this challenging time.
On that note, I have been working with local authority co-ordinators to see whether Budock Vean can be of any use in supporting local health and social care initiatives, potentially as a recovery unit; more on that another time, if things progress.
Please stay safe, stay home and, if you fancy, pop us over some of your Budock Vean memories; we would really love to read them. I will be keeping in touch with you with periodic updates from all of us at the hotel.
Thank you so much again for your continued support and we really cannot wait to see you again, once this is all over and we can all re-emerge and get back to living life to the full once more.
Date: 21st March 2020
In considering my response to yesterday’s government announcement, what is upper most in my mind is the welfare of everyone who frequents the Budock Vean Hotel.
In line with government advice about avoiding non-essential travel, and the increased risk of spreading the COVID-19 virus, it is with great sadness that I must announce that Budock Vean Hotel will temporarily close, along with our self-catering accommodation and the Natural Health Spa.
The closure will initially be from today, Saturday 21st March 2020 until Thursday 30th April 2020 inclusive. We will continue to monitor the situation closely and take advice from the appropriate authorities, and we will only reopen when it is clear that it is safe to do so. If this means that we have to extend the closure beyond 30th April, we will ensure we update you in plenty of time. Please follow our social media channels to keep up to date with our latest news (links at the foot of this page).
What this means is that we will now have to cancel all bookings for anyone who was planning to visit us during this closure period.
Our team at Budock Vean are, as we speak, calling all the bookings we still have for this closure period to help you complete the cancellation. This is being addressed in chronological order starting with arrivals due tomorrow Sunday 22nd and they will work through all the bookings day by day up until April 30th. I would kindly ask for your patience as the Reception team work through this process.
Rebook for a future date: We very much look forward to the day when all of this is over and we can welcome you back to Budock Vean. With this in mind, we are looking upon this as a postponement, not a cancellation. We very much hope you will want to postpone your holiday and rearrange it for a later date. You can therefore move your booking to any available date up until 30th April 2021 and we will retain your deposit to be used against this amended booking. If you elect to move your booking to a date with a different seasonal rate, we will need to charge you the new rate, which may be higher or lower, depending on which season you choose.
If, whilst you are waiting for our call, you would like to inform us of what you would like to do, please do not hesitate to contact us via email at email@example.com.
I appreciate that this will be disappointing news for all those who enjoy staying with us and for those who frequent Budock Vean as day visitors. I would like to thank you for your patience, understanding and support in these exceptional circumstances. I, along with my team, look forward to welcoming you back to Budock Vean once this has all passed.
In the meantime, I can assure you that on your behalf we will continue to look after this very special place that we all love and during our temporary closure we will be sharing sights, sounds and memories of life at BV and the Helford River. We want to let you know how we are getting on and we would be delighted to hear from you too. Please, let’s keep in touch.
In the meantime, we have initiated discussions with local health care organisations and local charities to see whether Budock Vean can provide any assistance and support to those in our local community who need it most. We have a valuable asset that we might be able to put to productive use during the next few weeks.
Please stay safe everyone and we are looking forward very much to the day, when we can throw open our doors to you all and welcome you back into the warmth and comfort of Budock Vean. And when we do, we can assure you that it will be a time to remember!