Frequently asked questions

Leisure facilities

Opening times - open 7 days a week 
Treatments - 9.30am until 6pm
Leisure facilities - 8am until 10pm - Adults: £10.00   Children (3-15): £8.50  Children (under 3): Free     * Please note childrens swiming times are strictly between 10am and 5pm for under 11's. 
Towels and robes are available to hire at main Reception at an additional cost of £2 per towel and £3 per robe, subject to availability. Please note that if you are not on a spa day and wish to come for swim and use the facilities on a weekend it is advisable to call first to check availability. 

Preparation for your treatment
For all massage and reflexology treatments please allow at least one hour prior to treatment following food and alcohol. Ladies and gentlemen are required to wear appropriate underwear during all treatments. Hotel guests may use the robes provided in the bedroom when visiting the spa. Please wear dry swimwear when having a treatment. Please shower before your treatment and we recommend that you arrive at least 5 minutes beforehand to relax in our spa reception.

Aftercare
We recommend that you drink plenty of water after treatments. Also to enhance effectiveness, any oils or lotions used during treatment should not be showered off for as long as possible. Should you wish to swim in the pool following an oil based treatment, please shower beforehand.

Spa Days
For spa day visitors robes, towels and slippers are provided for your use during the day. Our spa days start from 9am and you can stay until 6pm.

Confidentiality
A consultation is carried out before every treatment. All information is strictly confidential. The treatment time stated allows time for the compulsory consultation. Please note that the treatment time is a maximum duration of the treatment. Please be advised that late arrival for treatment will deprive you of your treatment time. Your appointment will end as originally scheduled as a courtesy to the next client. 

Respecting other spa users
Please respect other clients and keep noise in the spa to a minimum, please refrain from using a mobile phone in the spa area. 

Age requirement
We don't have an age requirement at the spa, but if a child under the age of 16 would like spa treatments then we will require parental consent and a signature.

Cancellations
We do require at least 24 hours notice of cancellations, otherwise we regret that a 50% charge will be incurred. Cancellations on group bookings over 4 people need to give 48 hours notice or we regret that a 50% charge will be incurred.

Reservations
We recommend making bookings in advance, particularly if you choose to enjoy multiple bookings during your stay. We invite you to advise us of any special requirements when making your reservation.

Products are available to purchase and take home. 

 

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